Legal

Refund & Cancellation Policy

Effective July 3, 2020. Last revised October 29, 2026.

Status: Approved for publication. Effective date: July 3, 2020. Last revised: October 29, 2026. Service provider: SarDev LLC, doing business as SarDev AI Labs. Contact for requests: info@sardev.io

This policy explains how SarDev LLC, doing business as SarDev AI Labs ("SarDev"), handles cancellation, suspension, refunds, work in progress, and recurring managed services. It must be read with the signed Customer Service Agreement (the "Agreement") and the applicable Statement of Work ("SOW"). Nothing in this policy limits a right that cannot lawfully be waived.

1. Scope

This policy is intended to apply to:

  • website design and development;
  • website hosting, care, and maintenance;
  • local search-engine optimization;
  • AI receptionist and appointment-setting systems;
  • business-process automation;
  • customer-relationship-management integrations;
  • custom website and software integrations; and
  • recurring managed-service subscriptions.

Consumer-specific laws may apply even when SarDev ordinarily markets services to businesses. The customer type, location, sales channel, and service details must be reviewed before publication or use.

2. Project start and earned fees

A project starts on the later of: (a) receipt of the amount required to begin; (b) signature of the Agreement and SOW; and (c) receipt of the reasonably required content, access, decisions, and approvals identified in the SOW.

Payments are earned only to the extent supported by completed work, approved scope, documented work in progress, reserved capacity if expressly authorized in the SOW, and authorized nonrecoverable third-party expenses, subject to the Agreement and applicable law. A deposit is not automatically treated as entirely nonrefundable.

3. Standard website-development starting terms

Unless a signed SOW states different approved terms:

  • starting project price: $1,500;
  • initial deposit: 50%;
  • final payment: 50%, due after completion, testing, and client approval and before launch or final file transfer;
  • starting scope: seven pages;
  • revisions: two consolidated revision rounds;
  • target turnaround: 15–20 business days after all required kickoff items are received;
  • additional pages: $100–$350 each, depending on complexity and written scope; and
  • basic CMS/blog functionality and an SEO-friendly article template are included when stated in the SOW.

These are starting terms only. The signed SOW controls the approved project price, scope, schedule, milestones, and payment plan.

4. Cancellation before work begins

If the client cancels before substantive work begins, SarDev will reconcile amounts received against documented onboarding work and authorized nonrecoverable expenses. Any remaining unearned balance will be returned through the original payment method when reasonably available. Payment-processor timing may affect when the credit appears.

5. Cancellation after work begins

If the client cancels after work begins, SarDev will prepare a written reconciliation showing, as applicable:

  1. completed milestones and deliverables;
  2. documented work in progress;
  3. work performed under the approved scope or change orders;
  4. authorized nonrecoverable third-party expenses;
  5. amounts already paid; and
  6. any unearned balance proposed for refund.

SarDev may pause further work after receiving a cancellation request. The client remains responsible for earned fees and authorized expenses through the effective cancellation date, subject to the Agreement and applicable law.

6. Completed and partially completed deliverables

Completed deliverables are billed according to the applicable milestone or approved pricing. Partially completed deliverables are valued using the method stated in the SOW or, if the SOW is silent, a reasonable documented allocation based on the approved scope and work performed. SarDev will not charge for unperformed work merely because it appeared in the original scope.

7. Third-party expenses

The client is responsible for third-party expenses it approved, including domains, hosting, stock assets, premium plugins, software subscriptions, telephone numbers, messaging fees, AI-platform usage, and other vendor charges. Nonrecoverable third-party charges generally cannot be refunded by SarDev. Whenever practical, client-specific vendor accounts should be owned and paid by the client directly.

8. Client delays, suspension, and restart

The client must timely provide materials, access, feedback, approvals, lawful instructions, and designated contacts. If a client dependency is late, SarDev may adjust the schedule. After written notice, SarDev may suspend work where a delay materially prevents progress, an invoice is overdue, required access is unavailable, or continuing would create a security or compliance risk.

Any restart fee, re-scoping charge, or loss of reserved scheduling priority must be stated in the signed SOW or separately approved in writing before it is charged. Suspension does not convert unearned fees into earned fees.

9. Refund-request process

Send a request to info@sardev.io with the subject Refund or Cancellation Request and include:

  • the client or business name;
  • project or service name;
  • invoice or SOW reference, if available;
  • requested effective date;
  • a short explanation; and
  • the preferred contact method.

SarDev aims to acknowledge a complete request within three business days and provide a written determination or status update within ten business days. These response targets may be extended when third-party records, disputed facts, or legal review are necessary.

10. Recurring managed services

Recurring services include website care, hosting or SSL when included in the selected plan, local SEO, AI receptionist services, appointment systems, automation monitoring, CRM support, and similar managed services.

Unless a signed SOW states otherwise:

  • the standard website-care range is $75–$250 per month;
  • routine updates, monitoring, backups, and up to 30 minutes of minor edits per month may be included only when stated in the selected plan or SOW;
  • additional work is separately scoped and charged;
  • recurring charges may begin only after the customer receives the material billing and cancellation terms and affirmatively agrees to them;
  • the renewal period, price or pricing method, cancellation deadline, and cancellation method must be stated at enrollment;
  • renewal reminders must be sent when required by applicable law or the signed SOW; and
  • cancellation must be reasonably accessible and no more burdensome than the enrollment method.

Cancellation received before the stated renewal deadline stops the next renewal. If no deadline is stated in the signed SOW, cancellation is effective at the end of the then-current paid period, and no later renewal should be charged after the request is processed. Prorated refunds for an already-started period are available only when the SOW, this policy, or applicable law requires them, or when SarDev approves one after a documented service review.

11. End-of-service handling

At service end, SarDev will follow the signed SOW for account transfer, data export, credentials, transition assistance, retention, deletion, and third-party subscriptions. The client is responsible for securing replacement hosting or services by the termination date. Transition work beyond the included scope may be charged only under an approved rate or change order.

SarDev will not withhold client-owned deliverables solely to gain leverage over a disputed amount, but may condition transfer of SarDev-owned or licensed materials on the applicable license terms and payment of undisputed earned amounts, subject to applicable law.

12. Intellectual property on cancellation

Ownership and licenses are governed by the Agreement and SOW. Generally:

  • the client retains ownership of client-supplied materials;
  • SarDev retains its pre-existing tools, templates, know-how, reusable components, and third-party materials;
  • rights in custom final deliverables transfer only as stated in the signed documents and after the stated payment conditions are met; and
  • any transfer of work in progress must identify its incomplete status and applicable third-party or open-source terms.

13. Termination for breach

Either party may terminate for a material breach that is not cured within the notice and cure period stated in the Agreement or SOW. Immediate suspension or termination may be permitted for unlawful use, security threats, abuse, fraud, nonpayment, or conduct that creates material risk, subject to the Agreement and applicable law. The financial reconciliation in Sections 5–7 still applies unless a signed provision or law requires a different result.

14. Payment disputes and chargebacks

The client should first contact SarDev at info@sardev.io so the parties can review invoices, work records, and service history. Nothing in this policy waives lawful dispute, chargeback, regulatory, or court rights. Knowingly false chargebacks, duplicate recovery, or misrepresentation may be addressed through the Agreement and available lawful remedies.

15. Mandatory rights and state-specific rules

Automatic-renewal, cancellation, refund, privacy, and consumer-protection requirements vary by state and by whether the customer is acting as a business or consumer. Any mandatory right controls over a conflicting term. SarDev will update its offer, enrollment flow, notices, billing practices, and cancellation process when applicable law requires a different procedure.

16. Order of precedence

Conflicts are resolved in this order:

  1. a later signed amendment or change order that expressly identifies the provision it changes;
  2. the signed SOW;
  3. the signed Customer Service Agreement;
  4. this Refund & Cancellation Policy, if incorporated; and
  5. the public Terms of Service, only for use of the public website.

The public Terms of Service do not override a signed client-service document. No document should be read to create a circular priority rule.

17. Contact

Refund and cancellation requests: info@sardev.io

Formal legal notices to SarDev LLC must also be sent to 512 Chateau Dr SW, Huntsville, Alabama 35801. This policy is governed by Alabama law, subject to mandatory law, and disputes not resolved through good-faith business discussions may be brought in courts located in Madison County, Alabama.